Our Mask Policy

Federal law requires that our customers wear a face mask at all times while on board any scheduled Trailways vehicle, at all Trailways terminals, and while boarding or disembarking our vehicles, including at outdoor (curbside) locations.


Learn more below about our updated mask use requirement here:

The Trailways COVID-19 pandemic policy requires that all customers/passengers, employees and representatives must wear a mask in our bus terminals and on our motor coaches, including while boarding and disembarking from the coach.

The Trailways is consistent with and in compliance with the Centers for Disease Control and Prevention Department of Health and Human Services (“CDC”) Order titled “Requirement for Persons to Wear Masks While on Conveyances and at Transportation Hubs”, issued on January 29, 2021 (“CDC Order).  Trailways has also adopted and posted Transportation Security Administration signage to notify individuals that:

TSA requires proper wearing of face masks, per federal law. Face masks are to be worn at all times. Failure to comply will result in denial of boarding or removal, and may result in penalties

Mask Requirement Policy

February 2nd 2021

The Trailways Mask Use Policy also acknowledges the exemption at footnote 8 of the CDC Order by requiring passengers who request travel without a mask due to a medical condition to obtain pre-clearance and certification from Trailways.

Contact the Trailways.com ADA Desk via email at ADA@Trailways.com or by telephone at (914) 559 2333 x 7 at least 24 hours prior to your proposed date and time of departure and provide the following information:

    1. The date and time of proposed travel
    2. Written current medical documentation from a qualified healthcare provider which specifically addresses
      1. the alleged disability,
      2. how it prevents the passenger from wearing a mask, and
      3. if there are any measures that can be taken to allow the passenger to wear a mask; and
    3. Evidence of a negative COVID-19 test taken no less than five days and no more than ten days before planned travel.

You should allow at least 18 hours for your request to be processed. Trailways will review the information and determine whether the information is sufficient and, if so, will issue a formal certificate for the passenger to travel without a mask.

If the request is approved by Trailways to travel without wearing a mask, a certificate will be issued which you must provide to staff in any terminal and on any bus which you enter without a mask.

Failure to present this certificate and not wearing a mask will result in being removed from the bus/terminal and denied travel.

If you are issued a certificate and travel without wearing a mask you must sit in the front seat(s) designated for customers with disabilities, you also must socially distance in the terminal and on the bus and you may be required to travel on another schedule as designated by Trailways to allow social distancing on the bus.

If you are planning to travel round trip, and the commencement of your return trip falls outside the five days since taking your initial COVID-19 test, you will need to apply for a new certificate including producing a new negative COVID test.

Detailed Carrier Information

For detailed information about the response from Adirondack, Pine Hill, and New York Trailways, click here.
For detailed information about the response from Burlington Trailways, click here.
For detailed information about the response from Fullington Trailways, click here.
For detailed information about the response from Martz Trailways, click here.
For detailed information about the response from our partner carriers like Greyhound, Miller Transportation, and Jefferson Lines, click here.
For detailed information about the measures your individual operator is taking to prepare for your upcoming trip, please contact your booking representative directly.