Were you logged into an account when making your purchase? Simply log in to your account on the Trailways mobile app, or by visiting Trailways.com/account/login and following these instructions:
On a mobile device:
After logging in, select the drop down menu in the top right corner. Once expanded select “My Account”.
From the drop down window, select “My Trips”.
Scroll down until you locate the trip in questions and select “Apply For Refund”.
On a desktop computer:
After logging in, on the top right corner of the page, select “My Account”.
On the left hand side select “My Trips”.
Scroll down until you locate the trip in questions and select “Apply For Refund”.
Didn't make your purchase while logged into a Driven Rewards account?
Alternatively, you can visit this link and apply directly to Refunable.me: https://form.refundable.me/ . Customers following this path are advised to enter their Order Id in the "booking confirmation" field. Refundable.me will need to match your Trailways Order ID to the Refundable.me Booming Confirmation, which could lead to delays and additional processing time.
