Purchasing Problems

The website tells me my selected trip is no longer available

Occasionally, seats sell out during checkout or routing information updates in real time.

What to do:

• Return to the search results and choose another available time.
• If the same time reappears, it may have temporarily refreshed—try adding it to the cart again.

For security, Trailways uses a protected checkout system. If the checkout page is left open too long, or if you navigate backward in your browser, your session may reset.

How to fix it:

• Complete checkout within 10 minutes of adding your trip to the cart.
• Avoid using the browser’s Back button.
• If the cart resets, simply search for your trip again and restart checkout.

This usually indicates a browser or device issue.

Try the following:

• Refresh the page.
• Switch to another browser (Chrome, Safari, Edge, or Firefox).
• Disable ad‑blockers or privacy extensions that may interfere with payment windows.
• Try completing checkout on another device or network.

There are several reasons a payment may fail during checkout:

Billing address mismatch

Your bank may decline the transaction if the billing address entered does not exactly match the address associated with your credit or debit card.

How to fix it:

• Verify that your street number, spelling, ZIP/postal code, and apartment/unit number match your bank’s records.
• Avoid using abbreviations or alternate address formats.

Security or fraud‑prevention blocks

If you’ve ever filed a chargeback or excessive refunds with Trailways or other online merchants (signs that your card may be stolen), your ability to checkout may be temporarily suspended. Clicking the purchase button too many times within one day can also result in a temporary checkout suspension.

How to fix it:

• Email info@trailways.com with:

  • Your travel date and route
  • A screenshot of the error (if possible)

Our Customer Care team will research your case and work with you to restore your purchasing abilities as soon as possible. Please note that customers filing

Credit card type not accepted

Trailways accepts all major credit cards, but some pre‑paid or international cards may not process correctly depending on the issuing bank.

How to fix it:

• Use a different credit card or make your purchase at one of our in person terminals.

If you’ve tried the steps above and still can’t complete your purchase, our team is here to help.

Contact:

• Trailways Customer Care

Please include:

• Your travel date and route
• A screenshot of the error (if possible)
• The browser or device you are using