Thank you for choosing to travel by bus rather than flying or driving. Your decision makes a difference to our planet. We understand that if you’re going somewhere really far, flying sure beats a long day (or long days) on a bus. For shorter trips though, you should always choose ground transportation. Average CO2 emissions from a bus are by far the lowest per passenger mile compared to other common modes of transportation. Way to go!
Policies, Ticket Changes, Boarding & ID
The Trailways Transportation System, Inc. (“Trailways”) is an online ticket sales agent providing this transaction on behalf of the bus carrier or carriers listed on your itinerary, boarding pass(es) and receipt (you travel documents). In issuing these boarding pass(es) for travel over-the-road via the bus carrier(s) listed on your travel documents, Trailways acts only as an online sales agent; and, does not assume responsibility for transportation over-the-road for the bus carrier(s) listed on your travel documents–except where responsibility may be imposed by law. When it comes to interline ticket sales or the transportation of passengers across International borders, Trailways assumes no liability for the transportation by, or the acts, neglect, or omission of duty, of any bus carrier beyond such International borders.
Fare prices are quoted in U.S. Dollars; unless otherwise noted.
When using boarding pass(es) purchased from trailways.com, you must travel on the exact dates as purchased, from the exact location(s), as purchased. You must present a photo ID, along with a valid boarding pass in order to board the bus.
Trailways Boarding Pass
The boarding pass(es) is (are) the only document acceptable for admittance onto the bus for transportation. You must present your boarding pass to the driver, along with your government-issued photo ID, as you prepare to board a bus. No passenger will be allowed onto the bus without a boarding pass and government-issued photo ID.
You must print your boarding pass(es) at the time of purchase. Boarding passes are non-transferable. If a boarding pass is presented by any person other than the individual whose name appears on the boarding pass, it will be void and subject to confiscation by any employee of any of the bus carrier on which transportation was supposed to be provided.
Neither Trailways nor the bus carrier providing transportation are responsible for delays due to breakdowns, road conditions, weather or any other condition beyond the bus carrier’s control.
**Please Note: The Trailways administrative office does not own or operate the independent bus companies in its network.