Trailways of New York

Terms and Conditions of Travel

Last Updated: January 4th, 2024

This document sets forth the terms and conditions of the agreement between you (the “customer”, “passenger” or “you”) and a Trailways of New York carrier (Adirondack Trailways, Pine Hill Trailways or New York Trailways) (“Carrier”) relative to the transportation services that you have requested. By utilizing Carrier’s services, you agree that you understand the effect of the Terms and Conditions of Travel and you agree to be bound by the terms and conditions.

Carrier reserves the right to update these terms and conditions at any time and an up to date copy of our terms and conditions can always be found online here. Your travel is governed by the terms and conditions in effect on the date you purchased your ticket. To ensure the highest levels of customer service, please use our online system at If you have additional questions, please contact us by phone at 800 858 8555 or by email at