Trailways of New York

Traveling with Pets Policy (11/25/24)

 

Trailways of New York will allow a passenger to bring one small dog or cat (no other pets will be allowed) on board.

However, please be advised, pets will not be permitted on trips crossing an international border or on trips which require a transfer to another bus company.

• Only one pet per passenger will be allowed.
• The pet must be in a pet carrier provided by the passenger and must be placed at the passenger’s feet. The carrier with pet cannot be placed in an overhead bin, on the seat next to the passenger or in the aisle.
• The combined weight of the pet and carrier cannot exceed twenty-five (25) pounds.
• The carrier must be leak-proof, well-ventilated and allow the pet to stand up, turn around and lie down in a natural position. The maximum size of the pet carrier is 17 inches long, 11 inches wide and 9 inches high.
• The pet must be odorless, quiet and not aggressive and require no attention during the trip. The pet must remain in the carrier for the entire duration of the trip.
• A pet carrier will count as one piece of carry-on baggage.
• A fee of ten dollars ($10) will be charged for the pet. An additional ten-dollar ($10) fee will be charged for the return trip. This fee does not apply to service animals.
• If a passenger prefers to pay for their pet to travel in a carrier placed on the seat next to them, the passenger will be charged for a full-fare adult ticket.
• The fee must be paid at a terminal, agency, online or to the driver.
• Comfort and emotional support animals do not qualify as service animals under the ADA and therefore, for the purpose of this policy, they are considered pets.
• Trailways of New York reserves the right to refuse acceptance of any pet and remove any pet exhibiting behavior that violates our policy.

Trailways of New York reserves the right to change and/or modify the schedule of a passenger(s) travelling with a pet in the event that any passenger and/or driver has allergic symptoms that could impair their health or affect the operator’s ability to safely operate the motor coach.