Refunds and Ticket Exchanges

See if your ticket is eligible for a refund here:

If you purchased your ticket online through, or at one of our retail locations you’re in the right place. Please continue to the next question.

If you purchased your ticket from another carrier or from a 3rd party booking website (e.g., Wanderu, Busbud, etc.), you’ll need to contact them directly to process your refund.

Flex Fare:

If you purchased a Flex Fare ticket you should continue to, “How do I submit my ticket for a refund?”

Saver Fare:

Saver Fares are not eligible for a refund.

Have a non-refundable fare type? Try rescheduling your ticket.

We’re working hard to bring online cancellations and refunds functionality to your Driven Rewards account. In the meantime, please submit your refund request below.

  • Tickets purchased online are eligible for a refund once the printed date of travel has passed. Refunds may take up to 7 to 14 business days to be processed by our Customer Care Center.
  • Tickets purchased at a retail location are typically processed within 5 to 7 business days.

Please note: If you were not logged into your account when purchasing your ticket you must contact Customer Care to submit a refund request.

Rescheduling Travel

Ready to reschedule travel online? Follow these steps:

•If you purchased your ticket from and you were logged into your account at the time of purchase – please log in to your account to     reschedule travel.

•If you purchased your ticket for travel from one of our retail locations you may visit any of our retail ticketing locations to reschedule your travel.

•If you purchased your ticket from another carrier, or from a 3rd party website (e.g.,,, etc.,) you must   contact your ticket seller directly to reschedule your travel. Please note that rescheduling your travel may not be possible.

Having a Driven Rewards account comes with big perks and rescheduling travel is one of them. Log in now and select the upcoming trip you’d like to reschedule by visiting Your Account.

Kindly note that only tickets purchased at the time you were logged into your account will populate in your profile at this time.

Don’t have an account but want to be part of our loyalty program? Simply register for an account using the same email on file that you use to purchase with us and we’ll automatically gather your upcoming trips where you can choose the trip you’d like to reschedule.

Was your trip cancelled due to severe weather conditions or uncontrollable event? The Trailways Customer Care Center is here to help.

Contact our Customer Care Center by phone within 24 hours of your originally scheduled date and time of travel in order to reschedule your purchase made online.

Trips purchased online that are later determined to be a trip cancelled due to severe weather or uncontrollable event may be rescheduled for another trip up to 14 days following the original date and time of travel.

Customers that purchased Flexible Fare tickets while logged into their Driven Rewards account may log in again to reschedule their travel at any time.

For questions or for additional information on refunds or ticket exchanges, contact our Customer Care Center today.