Traveling with Animals
Most Trailways carriers limit travel with animals to dogs or miniature horses only. Learn more about traveling with your service animal here:
Only service animals trained to perform tasks directly related to its handler’s disability may board a Trailways vehicle. In most cases, service animals are limited to dogs or miniature horses only.
This policy follows the ADA Revised Requirements for Service Animals in conjunction with the standards set forth by the U.S. Department of Justice, Civil Rights Division, Disability Rights Section. Please note that emotional support animals are not considered a working service animal under the ADA and therefore will not be permitted to board the bus. To ensure that both you and your service animal travel easily and comfortably, please review the following information.
No. Under the Americans with Disabilities Act emotional support animals are not considered a working service animal. Therefore, emotional support animals are not permitted to board certain* Trailways vehicles.
*Trailways of New York (Adirondack Trailways, New York Trailways, Pine Hill Trailways, and LINE) does not recognize emotional support animals.
Trailways carriers are proud to accommodate your trained service animal free of charge.
The size of the animal must not exceed the footprint or personal space of the rider’s seat or foot area during the entire trip.
In the terminal and on the bus, service animals must be under the control of the owner at all times.
Please consider not overwatering or overfeeding your service animal or emotional support animal on the day of travel.
Service animals are expected to be restricted to the space on the floor below a passengers seat; or, if no larger than an infant, seated in the passenger’s lap if necessary to accommodate your disability.
Service animals are expected to behave appropriately both in bus terminals and on board the bus.
If your service animal engages in disruptive behavior such as (but not limited to) the following, you may be asked to leave the coach or company facility.
- Barking excessively, not in response to a handler’s need or distress
- Aggressive behaviors towards other passengers or animals (e.g., biting, growling, snapping, lunging, etc.)
- Freely wandering or running around
- Relieving themselves on the coach
- Jumping on guests or employees
- Not responsive to owner/handler’s commands
*Trained service animals receive training to assist a qualified individual with a disability who: is blind or has low vision, is deaf or hard of hearing, has diabetes, seizures, mobility limitations or other needs (e.g., PTSD).
**Documentation is not required when traveling with a trained service animal. However, our employees are trained to ask what task the service animal has been trained to perform.
Traveling with Service Animals in Training
Service animals in training are permitted to ride Trailways vehicles only if all of the following conditions are met:
- The animal is being delivered to their new owner or handler.
- The service animal is being transported by a trainer.
- The trainer can identify the new owner’s/handler’s name and home city.
- The trainer can provide documentation on official letterhead noting the service animal has successfully completed training.
If you encounter any difficulty while traveling with your service animal either at the terminal or on board the bus, please contact our Customer Care Center. Our representatives are ready to assist passengers with accessibility needs and are committed to protecting your rights when traveling with us.